Contact PETVENTORY

Need help choosing an item, checking your order details or requesting a return? PETVENTORY support is here to help you find the next step.

Email our customer support team

Email: [email protected].

Please include your order reference if the enquiry concerns an existing order. For a product question, tell us the product name and the size or variant you are considering.

WhatsApp support

For quick enquiries, use the WhatsApp support button displayed on the website when chat support is enabled. Please do not send card numbers, passwords, verification codes or sensitive account information through chat.

Returns and delivery enquiries

For a change-of-mind cancellation, a damaged item or a faulty product, please first read Refunds & Returns. You can request the appropriate returns address and instructions by emailing support. Do not return an item to a guessed address.

Business correspondence

For formal business enquiries, please email the support address above so your request can be directed to the appropriate contact.

Frequently asked questions

Visit Frequently Asked Questions for information about checkout currency, shipping destinations, order changes and product selection.