Frequently Asked Questions

Where does PETVENTORY deliver?

At present, PETVENTORY checkout accepts United Kingdom delivery addresses only. Available shipping services and costs are shown before the order is placed.

Why do I sometimes see US dollars or euros?

The website can show estimated USD or EUR prices for browsing convenience. The actual checkout and payment amount are in British pounds sterling (GBP). Check the final price at checkout before purchasing.

How can I find the right product size?

Read the product dimensions and specifications carefully. For collars, harnesses and beds, measure your pet rather than choosing on appearance alone. If important dimensions are missing, ask support before buying.

Can I change or cancel an order?

Contact support as quickly as possible with your order reference. We will check whether the order has already been dispatched. Consumer cancellation rights also apply to eligible distance purchases; read the returns policy for details.

What if my item is faulty or arrives damaged?

Contact support with your order number and a description of the issue. Photos can be helpful. Your statutory consumer rights are separate from any change-of-mind cancellation.

How long does delivery take?

Delivery estimates and charges should be displayed on the item, basket or checkout before payment. If no particular delivery period has been agreed, UK distance-selling law generally requires delivery without undue delay and within 30 days.

How do I find out about product availability?

Check the current stock information on the product page. An item shown as sold out cannot be ordered through the normal basket flow.

Where can I get pet-care advice?

Explore the PETVENTORY Journal and free pet tools. For illness, injury or urgent welfare concerns, speak to a veterinarian.

How do I contact support?

Visit Contact PETVENTORY or email [email protected].